Terms & Conditions - Cinema Le Café

1. Booking & Payment

Advance Booking Fee: A nominal advance of ₹1000 is collected online for VIP and Gold screenings.
Balance Payment: The remaining booking amount must be paid in full at the Theater before the screening begins.
No Refund Policy: The ₹1000 advance is strictly non-refundable, regardless of cancellations, no-shows, or rescheduling requests.
Rescheduling: Allowed only with at least 48 hours' prior notice and subject to availability. No refunds will be provided if rescheduling is not possible.

Category Selection: Customers must choose VIP or Gold at the time of booking.
Upgrade Policy: Upgrading from Gold to VIP is allowed, subject to availability and payment of the difference.
No Downgrade Policy: Downgrades from VIP to Gold are not permitted.
Category Change Restrictions: No changes are permitted without prior approval.

Bring Your Own Content: Customers must bring their own OTT accounts or legally purchased/downloaded content.
Legal Compliance: Only legal, non-pirated content may be screened. Violations may result in cancellation without refund.
No Recording or Streaming: Filming, recording, or live streaming within the Theater is strictly prohibited.
Equipment Policy: Customers are not permitted to touch, move, or alter Theater equipment. Adjustments may only be made by staff.

Cleanliness: Customers must maintain cleanliness. A cleaning fee may be imposed if the premises are left dirty.
Prohibited Behavior: Smoking, drinking alcohol, drug use, or carrying hazardous materials (party poppers, sprays, cold fire, etc.) is strictly forbidden.
Age Restrictions: Guests under 18 must be accompanied by an adult. Couples below 18 are not permitted.
Punctuality: Customers must vacate the premises on or before the booking end time. Overstaying will incur additional charges.
Pets: Pets are not allowed unless approved in writing.

Damage Responsibility: Customers are financially liable for any damages to property, decor, or equipment.
Loss of Belongings: We are not responsible for loss, theft, or damage of personal items.
Indemnity Clause: Customers agree to indemnify Cinema Le Café against all claims, losses, or damages arising out of their use of the facility.

Outside Food Policy: Outside food is allowed only with prior permission.
Infant Food Exception: Baby food and formula for infants are permitted.
In-House Options: Customers are encouraged to use Theater-provided food and beverages where available.

Personal Information: By booking, you consent to provide certain personal details (name, phone number, email, payment information).
Use of Data: This data is used only for processing bookings, payments, and customer communication.
Data Protection: We take reasonable steps to protect your data; however, we cannot guarantee complete security against unauthorized access.
No Third-Party Sharing: Your data will not be sold or shared with third parties, except where required by law or payment processing.
Digital Accounts: Customers must not log into OTT platforms with accounts that breach usage agreements. Customers are solely responsible for their login credentials.

Emergency Compliance: Emergency exits must not be obstructed. Guests must follow staff instructions at all times.
Misconduct: Harassment, offensive conduct, or unlawful behavior may result in immediate cancellation of the booking without refund and possible legal action.
Force Majeure: We are not liable for disruptions caused by events beyond our control (power failure, natural disasters, government restrictions, etc.).

We reserve the right to refuse entry, deny service, or cancel bookings without refund if policies are violated.
Management's decision is final and binding in case of disputes.

Respectful Conduct: All customers and their guests are expected to behave respectfully toward staff and other customers present on the premises.
Zero Tolerance for Misbehavior: Any form of misbehavior, verbal abuse, harassment, aggressive behavior, or physical fights will not be tolerated.
Disturbances: Customers creating disturbances (loud arguments, unruly behavior, property misuse) that affect others' experience may have their event terminated immediately.
Eviction Rights: Cinema Le Café reserves the right to remove individuals or groups from the premises without refund in the event of misbehavior or disturbances.
Liability for Damages: Customers engaging in such behavior will be held financially and legally responsible for any damages caused.

No Alcohol Allowed: The consumption, possession, or distribution of alcohol is strictly prohibited on the premises.
No Smoking: Smoking (including cigarettes, e-cigarettes, vapes, hookah, or any form of tobacco use) is not permitted inside the Theater or on its premises.
Prohibited Substances: The use or possession of illegal substances, narcotics, or intoxicants is strictly forbidden.
Penalty Clause: Violation of this policy may result in immediate cancellation of the booking without refund, a penalty fee, and possible legal action.
Right to Refuse: Staff and management reserve the right to refuse entry or eject any customer under the influence of alcohol, drugs, or intoxicants.

These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.